anya Terms of Use

When you access anya, you agree to the terms outlined here. We operate an online gaming and sportsbook platform serving users in supported jurisdictions. Our anya platform covers sportsbook markets (Liga 1, Piala AFF, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets. We process deposits and withdrawals through multiple payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, e-wallet.

These terms govern your use of anya. They describe your rights and obligations, how we handle your account, disputes, and the limits of our liability. By creating an account on anya or placing a bet, you acknowledge that you have read, understood, and agree to be bound by these terms.

Our services are available only where local law permits. You are responsible for verifying that your access to and use of anya comply with your jurisdiction's applicable law.

Account Opening and Eligibility on anya

To use anya, you must be of legal age in your jurisdiction and not prohibited by law from wagering. We require you to provide accurate identity information during signup. Our verification process (KYC — know-your-customer) includes government-issued ID, proof of address, and phone verification. We undertake standard fraud and sanctions screening as part of account opening. If we detect false or incomplete information, we may suspend or terminate your account.

On anya, one person may hold only one account. We forbid account sharing, proxy accounts, or accounts opened on behalf of third parties. If we detect duplicate or related accounts, we close all accounts and forfeit any balance. Your account on anya is personal and non-transferable.

Deposits and Withdrawals

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are processed within subject to verification after payment confirmation. We do not charge deposit fees. Your deposit balance is credited to your account immediately and is available for sportsbook bets, live-dealer play, slots, and promotional offers on anya.

Withdrawals on anya are subject to verification review. We do not guarantee instant or fixed withdrawal timelines. Standard review windows are 1–2 business days; complex cases may take longer. You may withdraw to the payment method you used to deposit, or link a new method and withdraw there instead. We reserve the right to refuse a withdrawal request if we detect suspicious activity or if your account has a pending KYC review or dispute.

Withdrawal and Bonus Terms on anya

Bonuses awarded on anya (welcome offer, cashback, reload, referral, promotional) may carry rollover requirements before withdrawal is permitted. We describe rollover terms at the time you claim the bonus. Once a bonus meets its rollover target, any remaining balance converts to withdrawable funds. Cashback on anya is automatically credited and is usable immediately—no additional claim action is required.

We reserve the right to cancel or forfeit unclaimed bonuses after 90 days. Bonus balances that are inactive for more than 12 months may be forfeited. We notify you via SMS and in-app alert before forfeiture occurs.

Bonus Terms and Promotion Mechanics on anya

Bonuses on anya are promotional offers and are non-guaranteed. We describe eligibility, claim method, and conditions in each promotion banner. Bonuses are subject to our sole discretion—we may modify, suspend, or cancel promotions at any time. Players who attempt to exploit bonus rules (e.g., abuse welcome offers across multiple accounts, collude with other users, or place bets designed solely to extract bonus value without genuine play intent) forfeit their bonuses and may face account suspension.

Weekly Cashback and VIP Tiers on anya

Our weekly cashback on anya is calculated every Monday based on your prior week's net activity. Cashback is credited automatically—you do not need to claim it. Your tier level determines your cashback percentage. Tier advancement is based on monthly play volume across all games (sportsbook, live tables, slots, esports). Tiers reset on the first day of each month. We reserve the right to adjust tier thresholds and cashback rates with 7 days' notice.

Cashback is subject to verification—we may withhold or reverse cashback if we detect account fraud, policy violation, or suspicious betting patterns (e.g., coordinated betting with other accounts, placing bets solely to meet bonus rollover without genuine play intent).

User Conduct and Account Suspension

We prohibit the following conduct on anya: fraud or misrepresentation; money laundering or sanctions evasion; betting collusion or bot usage; duplicate or shared accounts; abuse of bonus terms; harassment of staff; or any breach of applicable law. If we detect such conduct, we may suspend or terminate your account, forfeit your balance, and report you to relevant authorities. We undertake no liability for account closures based on policy violation.

We reserve the right to restrict access to anya from certain jurisdictions, IP ranges, or payment methods at our sole discretion. Restricted jurisdictions are published on our legal notice page.

Dispute Resolution on anya

If you dispute a bet settlement, transaction, or account action on anya, contact our support team within 30 days via in-app chat, email, or phone. We investigate disputes and respond within 5–7 business days. Our investigation is final and binding. If we reject your dispute, you may escalate via registered mail to our compliance office; escalations require written detail and supporting evidence. We do not accept disputes submitted more than 90 days after the event.

• 1
  Contact support on anyaStep 1

  Open a support ticket via in-app chat or email, detailing your dispute and any supporting evidence (screenshots, bet ID, transaction reference).

• 2
  Await investigationStep 2

  Our team investigates within 5–7 business days and provides a written response detailing our findings.

• 3
  Escalation or resolutionStep 3

  If you disagree, you may escalate in writing to our compliance office. Our final decision is binding.

Data Protection and Privacy on anya

When you create an account on anya, we collect personal data: name, identity document, address, email, phone, and payment information. We use this data to verify your identity, process payments, and comply with legal obligations. We do not sell your data to third parties. Your data is protected under our privacy policy and applicable data protection law. We maintain standard security practices (encryption, firewalls, access controls) to protect your account. We are not liable for breaches resulting from your negligence (e.g., sharing your password) or from force majeure events beyond our control.

Limitation of Liability on anya

We provide anya on an "as-is" basis. We do not guarantee uninterrupted uptime, bug-free operation, or specific game outcomes. Our liability for any claim arising from anya is limited to the amount you deposited in the prior 12 months. We are not liable for indirect, consequential, or punitive damages. These limitations apply to all disputes, whether arising from contract, tort, or any other legal theory.

Jurisdiction Notice

Our services on anya are available only in jurisdictions where online wagering is lawful. We do not knowingly offer anya in jurisdictions where online gaming is prohibited. Users are responsible for verifying local law compliance. If you access anya from a restricted jurisdiction, you do so at your own risk, and we undertake no obligation to provide service or refund deposits.

Amendment and Termination of anya Terms

We may update these terms at any time by posting changes on this page. Continued use of anya constitutes acceptance of amended terms. We reserve the right to suspend or terminate anya service or your account at any time, with or without notice. Upon termination, we settle your account balance according to withdrawal rules and close your account.

These terms were last updated on this page. For questions about our terms or policies, contact our support team via in-app chat or email. Our support operates in English and responds within standard business hours.