anya Privacy Policy

This page describes what we collect when you use anya and how we keep that data protected. We operate a gaming and sportsbook platform where account holders provide personal information during signup and throughout their engagement with our services. Our anya privacy policy explains the types of data we gather, how we use them, who may access them, and what rights you retain over your information.

We are committed to transparent data handling. We do not sell your personal information to third-party marketers. We do not use your gaming activity to build external advertising profiles. Our data collection is limited to what is necessary for account verification, payment processing, fraud prevention, and regulatory compliance. This policy is straightforward—no hidden clauses or surprises.

Our services are available only where local law permits. You are responsible for verifying that your access to and use of anya comply with your jurisdiction's applicable law.

What Data We Collect on anya

When you create an account on anya, we collect the following personal information: your full name, date of birth, government-issued identity document number (e.g., passport or national ID), residential address, email address, phone number, and payment account details (e.g., bank account number or e-wallet identifier). We collect this information to verify your identity (KYC requirement), confirm your address, process deposits and withdrawals, and comply with anti-money-laundering regulations.

On anya, we also record your gameplay history, bet placements, game outcomes, account balance, login timestamps, and IP address. This information helps us detect fraud, manage promotions, calculate your tier status, and improve our service. We do not collect biometric data, health information, or any sensitive personal information beyond what is necessary for account operation and regulatory compliance.

Document retention on anya: We retain your identity documents and address proof for the duration of your account and for seven years thereafter to satisfy regulatory requirements. You may request deletion after this period via our support team.

How We Use Your Data on anya

We use your personal data for five primary purposes. First, we verify your identity and comply with know-your-customer (KYC) and anti-money-laundering (AML) regulations. Second, we process your deposits and withdrawals via payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). Third, we calculate your weekly cashback, tier advancement, and promotion eligibility. Fourth, we detect and prevent fraud, account sharing, and policy violations. Fifth, we respond to legal requests from authorities and regulatory bodies.

We do not use your anya account data for marketing purposes unless you explicitly opt in via your account preferences. We do not send unsolicited promotional emails or SMSes to your registered contact. If you request promotional communications, you may disable them at any time in your account settings or by replying "STOP" to any SMS.

Third-Party Processors and Data Sharing

Our payment processing on anya relies on third-party payment partners. When you deposit via mobile banking, local payment, online payment, e-wallet, or bank transfer, your payment details are transmitted to and stored by those payment processors, not by anya directly. We do not store full payment card numbers or bank account numbers in our systems; we retain only transaction references and settlement confirmation. These payment partners operate under their own privacy policies, which you should review independently.

We may also share your data with fraud-detection services, identity-verification providers, and regulatory authorities where required by law. We will disclose your information only in response to a legal request from a court, law enforcement, or regulatory body—not voluntarily. When we receive such requests, we attempt to notify you before disclosure unless law prohibits us from doing so.

Cross-border data transfer: Our servers may be located outside your jurisdiction (potentially in Southeast Asia or internationally). By using anya, you consent to your data being transferred to and stored in these locations, which may have different data protection standards than your home country.

Your Rights and Data Access on anya

You have the right to request a copy of all personal data we hold about you on anya. To exercise this right, contact our support team and submit a formal data-access request. We will provide your information within 30 days in a machine-readable format. You also have the right to correct inaccurate information—if your registered address or email is wrong, update it immediately in your account settings or request correction via support.

You may request deletion of your account and associated data on anya, subject to regulatory and legal constraints. We cannot delete data if you have outstanding disputes, pending withdrawals, or regulatory holds. Once your account is cleared and settled, we retain a minimal record (transaction history, ID copy) for seven years to satisfy legal obligations. We will not retain your gameplay activity or promotional records beyond this period.

Cookies and Tracking on anya

We use cookies on anya to maintain your login session, remember your preferences, and track usage for technical improvement. These cookies are "session cookies" (deleted when you log out) and "persistent cookies" (retained for 12 months to remember your language choice and account preferences). We do not use cookies for cross-site tracking or to build profiles for external advertisers.

You can disable cookies in your browser settings, but this may restrict your access to certain anya features (e.g., staying logged in). We do not sell cookie data to third parties. Our analytics provider may process aggregated, anonymized usage data to help us understand how users interact with anya—for example, which games are most popular or which payment methods are most used—but this data cannot identify individual users.

Security and Data Protection Measures on anya

We implement industry-standard encryption (TLS/SSL) to protect data transmitted between your device and our servers. Your account password is hashed and salted; we do not store it in plain text. We restrict access to personal data to authorized staff only and require multi-factor authentication for administrative access to our systems. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits.

However, we cannot guarantee absolute security. If you use a shared or public computer, other users may access your account if you do not log out. If you receive a phishing email impersonating anya, do not respond—forward it to our support team and never share your password. We will never ask for your password via email or SMS. If you suspect unauthorized access to your anya account, change your password immediately and contact support.

  • 1
    Encryption in transitTLS/SSL standard

    All data sent between your device and anya servers is encrypted.

  • 2
    Password hashingSalted storage

    Your password is never stored in readable form; it is cryptographically hashed.

  • 3
    Access controlsStaff authorization

    Only authorized anya personnel can access personal data; access is logged.

Data Retention and Deletion

We retain your personal data as long as your account on anya is active. If you close your account, we archive your data for seven years to comply with financial and regulatory requirements (for example, to respond to tax or anti-money-laundering inquiries). After seven years, we delete or anonymize your data unless law requires us to retain it longer. During the retention period, we may still use your data to respond to support requests, resolve disputes, or fulfill regulatory obligations.

Policy Updates and Amendments

We may update this privacy policy at any time. Material changes (e.g., new categories of data we collect, new third parties we share data with) will be announced via in-app notification or email. Continued use of anya after such notification constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of any changes.

Contacting Us About Your Data

If you have questions about this privacy policy, wish to request your data, or believe we have mishandled your information, contact our support team via in-app chat (fastest), email, or phone. Provide your account details and a clear description of your request. We will respond within 10–15 business days. If you are unsatisfied with our response, you may lodge a formal complaint with your local data-protection authority or regulatory body (for example, if you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, you may contact your regional consumer protection office).

This privacy policy was last updated on the date shown on this page. For current policy information, always refer to anya.best/privacy-policy/.

↑